Refund policy

Last updated: September 16, 2026

Free trial

Every Fluorine subscription starts with a 14-day free trial. A card is required to start, and nothing is charged until the trial ends. Cancel any time during the trial from Settings → Billing and you won't be charged.

After the trial

Subscriptions are billed monthly per seat. If you cancel, your subscription stays active until the end of the period you've paid for and does not renew. We don't charge for partial months.

Refunds

If you're charged and didn't mean to be — you forgot to cancel, or a renewal went through you didn't want — contact us within 14 days of the charge and we'll refund it in full.

Beyond 14 days, we'll usually still refund if the product didn't work for you and you tell us why. That's information we want.

Refunds are issued by Stripe, our payment processor, to the original payment method and typically appear within 5 to 10 business days.

How to reach us